It’s your most important day of training. It’s the biggest race of the season. Everything you’ve worked for is on the line. Don’t choke. Chew. Get it?
Sport Energy Chews can essentially be described as a candy gumdrop made of sugar and pectin. Or even a version of cooled down fruit pie filling that you forgot to put in a pie. The caveat though is that our Sport Energy chews are made for when you’re working out, not just for when you’re hungry for pie filling, which for us is most of the time.
We created these chews as an energy supplement for when you’re going hard and the best thing to keep you going is a steady source of carbohydrate that won’t destroy your stomach or gut. And hopefully, you get that when we say energy, we mean fuel or calories. You know, like the first law of thermodynamics where energy is neither created nor destroyed. Not like the kind of “energy” you get after washing a handful of caffeine pills down with your sixth cup of coffee.
But, let’s get back to chews. The unique thing about a chew is that they’ve got a physical form factor that allows them to be loaded and held up in the stomach. As they’re digested, they trickle into the gut to provide a consistent and steady stream of energy. They’re a great alternative if you’ve ever gotten sick from really sweet and gooey gels, because gooey things tend to empty from the stomach faster than the gut can absorb. And when that happens, there’s nowhere for that gooey stuff to go except to where the light does not shine. So with energy chews, you get what seems like a paradox – quick but steady energy that won’t rot your gut. It’s similar to how gravity bends both space and time, but that’s more than you need to know.
So, what makes our Energy Chews different than all the others? Well, first the taste. Put them in your mouth and if you don’t agree that they’re awesome, we’ll give you your money back and send you a piece of humble pie. Second, is that we’ve weeded out all the excess ingredients that you don’t need like carnauba wax, coloring agents, and mystery flavors that get to be called natural. Instead, we use real fruit and a light dusting of granulated sugar and sour powder for function and taste. They work. They’re delicious. And you better not eat them in the car (unless you’re heading to a workout or race).
Things to remember:
The usage of two types of carbs (glucose and fructose) speeds the absorption of energy in your body.
Zero preservatives, coloring, or waxes.
Gluten free, dairy free, and vegan.
Ingredients
Orange: Tapioca Syrup, Evaporated Cane Juice, Water, Pectin, Orange Juice Powder, Citric Acid, Lactic Acid, Sea Salt.
Pouch Size: 50g- contains 2, 25g servings
Amount Per Serving: Calories 70, Calories from Fat 0, Total Fat 0g (0% DV), Saturated Fat 0g (0% DV), Trans Fat 0g, Cholesterol 0mg (0% DV), Sodium 80mg (3% DV), Total Carbohydrate 18g (7% DV), Fiber 0g (0% DV), Sugars 12g, Protein 0g. Percent Daily Values (DV) are based on a 2,000 calorie diet.
Raspberry: Tapioca Syrup, Evaporated Cane Juice, Water, Pectin, Raspberry Powder, Citric Acid, Lactic Acid, Sea Salt.
Pouch Size: 50g- contains 2, 25g servings
Amount Per Serving: Calories 70, Calories from Fat 0, Total Fat 0g (0% DV), Saturated Fat 0g (0% DV), Trans Fat 0g, Cholesterol 0mg (0% DV), Sodium 80mg (3% DV), Total Carbohydrate 18g (7% DV), Fiber 0g (0% DV), Sugars 12g, Protein 0g. Percent Daily Values (DV) are based on a 2,000 calorie diet.
Matcha Green Tea & Lemon: Tapioca Syrup, Evaporated Cane Juice, Water, Pectin, Lemon Powder, Citric Acid, Lactic Acid, Sea Salt, Matcha Green Tea.
Pouch Size: 50g- contains 2, 25g servings Amount Per Serving: Calories 70, Calories from Fat 0, Total Fat 0g (0% DV), Saturated Fat 0g (0% DV), Trans Fat 0g, Cholesterol 0mg (0% DV), Sodium 80mg (3% DV), Total Carbohydrate 18g (7% DV), Fiber 0g (0% DV), Sugars 12g, Protein 0g. Percent Daily Values (DV) are based on a 2,000 calorie diet.
The Matcha Green Tea & Lemon flavor has 6mg of caffeine per pack from the natural caffeine in green tea.
Sour Cherry: Tapioca Syrup, Cane Sugar, Water, Pectin, Cherry Powder, Citric Acid, Lactic Acid, Sea Salt, Green Tea Extract.
Pouch Size: 50g- contains 2, 25g servings Amount Per Serving: Calories 70, Calories from Fat 0, Total Fat 0g (0% DV), Saturated Fat 0g (0% DV), Trans Fat 0g, Cholesterol 0mg (0% DV), Sodium 80mg (3% DV), Total Carbohydrate 18g (7% DV), Fiber 0g (0% DV), Sugars 12g, Protein 0g. Percent Daily Values (DV) are based on a 2,000 calorie diet.
The new Sour Cherry flavor adds 50mg of caffeine per pack from green tea for some extra boost and focus. They’re like cherries in sport mode.
Usage
To use: As a starting point, consume one package of Energy Chews (containing 140 Calories and 36 grams of carbohydrate) each hour for activities lasting longer than 2 hours, beginning the first hour. If you’re going super hard and super long, you may even try up to 2 packages per hour. As a reference point, it’s rare to find someone who can absorb more than 100 grams of carbohydrate per hour. So don’t try and be a hero. Leave that for showing up on time to work.
All our orders are carefully packaged before shipping.
PROCESSING TIMES
Your order will be processed within 1-2 Business days. Most orders are shipped within 1 business day. Same day dispatch on all orders received before 12:00 PM Wednesday to Friday
SHIPPING TIMES
Standard 2-7 Business Days
Express 1-3 Business Days
SHIPPING COSTS
Order over $100 receive free postage
Flat rate $12.00 postage on orders under $100
Optional express postage;
Up to $49.99 = $20.00
Above $50.00 = $25.00
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange. Please see below for Sale items.
All goods purchased at BKT-Trail, except BKT-Trail merchandise, are subject to the warranty policy of the specific item. When you return an item under a warranty we will liaise with the brand representative regarding your warranty issue. On occasions we may experience delays in receiving correspondence from the specific brand and unfortunately that will mean you will also receive delays. It may also be the case that not all staff at BKT-Trail will be aware of your warranty issue so we ask that you email info@bkt-trail.com.au will all warranty and refund questions.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with tags attached. Before returning your item if purchased online please email us at info@bkt-trail.com.au to advise us of your return and the reason for the return so that we are able to confirm whether you have met the condition of returns. We strongly suggest that you wear an item at home with all tags attached to ensure sizing accuracy. In store we are able to assist with sizing however we are not able to feel what you are able to feel. We also ask that you refer to sizing charts that are either located in store, on our website or on a brand's website. Knowing and understanding your gear and how it fits is a great attribute for people that love to be in the wilderness.
Several types of goods are exempt from being returned. Perishable goods such as food, drinks or magazines cannot be returned. We also do not accept products that are intimate, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
* Gift cards
* Shoes (or items) which have been worn outside or on a marking surface (please note it is immediately obvious when shoes have been worn outside and we will not be able to accept a return or exchange if this is the case). Please do not rely on an "out on the trails" test to see if you like the size of your shoe or feel for your shoe or vest etc. Please do this in store or at home. We cannot accept an exchange or return on an item that has been tested. Some brands do accept returns on worn items and we suggest shopping with these large companies if you are wanting to return items after they have been worn.
* Undergarments may not be returned for hygiene reasons.
* Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds may be granted: (if applicable)
* Book with obvious signs of use
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or exchange.
If you are approved, then your refund will be processed, and you will be required to advise us of your account details as we do not store any credit account details, within a certain amount of days.
Should you elect to receive a refund on a return, a fee of AU $19.95 to cover our costs of original and return shipping, bank fees, and re-shelving the item applies. This will be deducted from the refund provided.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@bkt-trail.com.au.
Sale items
Only regular priced items may be refunded or exchanged, unfortunately sale items CANNOT BE RETURNED OR EXCHANGED and the sale is final. Clearance items CANNOT BE RETURNED OR EXCHANGED, please do not ask.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@bkt-trail.com.au and send your item to: BKT-Trail 552 Greenhill Road, Hazelwood Park, SA, 5066, Australia.
It is not ok to take your items for a run or a hike outside and then change your mind and ask us for a refund or exchange. This makes us really sad when we get asked to change worn items.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and s/he will find out about your return.
Shoes
We are only able to return your shoes if they are in the same condition as when they were purchased. If you purchased your shoes in store you are provided with time to be fitted in shoes and will have the opportunity to run in shoes inside of the store. If you purchase shoes from BKT-Trail, take the shoes for a run and decide that you would like a different shoe, you are unfortunately unable to return your shoes as they have been worn and no longer in the condition that you purchased them in. If you have purchased shoes you are able to take them home and wear them on a surface inside that does not mark the shoes and if they are in the same condition as when purchased and have not been marked at all and have the tags and box intact we are able to return the shoes within the requisite time periods. Refunds will attract an administration fee.
It is not ok to take your shoes for a run outside and then change your mind and ask us for a refund or exchange. This makes us really sad when we get asked to change worn shoes.
Shipping
To return your product, you should mail your product to: BKT-Trail 552 Greenhill Road, Hazelwood Park, SA, 5066, Australia.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you are seeking a refund the original shipping costs may be deducted from your refund amount.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
For years professional athletes who rely heavily on energy bars to fuel themselves in training and racing have complained that the bars they ate were too dry, too hard to chew, sat in their bellies and guts like bricks, and just didn’t taste good. We took that feedback and challenged ourselves to make something better, and to help athletes be better. The outcome?
KEEPS YOU FUELED AND FULL: Skratch Labs Anytime Energy Bars were designed as a fuel source for when you need it most. We kept the bar as simple as possible, using the fewest number of whole food ingredients without sacrificing taste. Made with 50% less sugar than traditional energy bars, the right macronutrient profile, and real food that's real good for you.
FOR ANYTIME YOU NEED A BOOST: This nutritional profile makes this bar suitable for use anytime one is hungry and needs a mixed macronutrient profile. Eat anytime you want to perform at your best - while it’s a great piece of the fueling strategy in the middle of an endurance event or race - it’s also appropriate as a snack while hungry at the office or on the way to a workout.
CHOCOLATE CHIPS & ALMONDS: A slightly sweet taste made from a mix of chocolate chips, almond pieces and dried cranberries. We've added cashew butter and coconut nectar for flavor and texture. What it tastes like: A nutty flavor that's slightly sweet from the chocolate with a hint of tartness from cranberries.
Ingredients: Nut and Seed Butter Blend (Cashew Butter [Cashews, Safflower or Sunflower Oil], Tahini), Oats, Tapioca Syrup Solids, Tapioca Syrup, Coconut Nectar, Semi Sweet Chocolate (Sugar, Chocolate Liquor, Cocoa Butter, Soy Lecithin, Vanilla), Almonds, Dried Cranberries (Cranberries, Sugar, Rice Flour, Sunflower Oil), Vegetable Glycerine, Quinoa Crisps, Brown Rice Crisps, Oat Flour, Sorghum Flakes, Sunflower Lecithin, Sea Salt.
Contains: Tree nuts (Almonds, Cashews).
NON-GMO, GLUTEN FREE, DAIRY FREE, VEGAN, KOSHER.
CHERRIES & PISTACHIOS: A slightly sweet bar made from a mix of dried cherries and pistachio pieces. We added nut butter blend (almond and cashew) and coconut nectar for flavor. What it tastes like: A crispy bite with tartness followed by a deep nutty flavor
Ingredients: Nut Butter Blend (Cashew Butter [Cashews, Safflower or Sunflower Oil], Almond Butter), Oats, Tapioca Syrup Solids, Coconut Nectar, Dried Cherries (Cherries, Apple Juice Concentrate, Sunflower Oil), Pistachios, Tapioca Syrup, Vegetable Glycerine, Quinoa Crisps, Brown Rice Crisps, Sunflower Seeds, Oat Flour, Sorghum Flakes, Sunflower Lecithin, Sea Salt.
Contains: Tree Nuts (Cashews, Almonds).
NON-GMO, GLUTEN FREE, DAIRY FREE, SOY FREE, VEGAN, KOSHER.
PEANUT BUTTER & STRAWBERRIES: Plant-based ingredients for easy digestion with a nut and seed butter blend, quinoa, sorghum flakes, brown rice crisps, oats and coconut nectar. This iconic flavor also includes roasted peanuts, dried strawberries and sea salt.
Ingredients: Nut Butter Blend (Peanut Butter, Cashew Butter [Cashews, Safflower or Sunflower Oil]), Roasted Peanuts, Tapioca Syrup Solids, Tapioca Syrup, Dried Strawberries, Coconut Nectar, Oats, Quinoa Crisps, Brown Rice Crisps, Vegetable Glycerine, Strawberry Powder, Oat Flour, Sorghum Flakes, Sea Salt, Tapioca Soluble Fiber, Sunflower Lecithin.
Contains: peanuts, tree nuts (cashews, coconut).
NON-GMO, GLUTEN FREE, DAIRY FREE, VEGAN, KOSHER, SOY FREE.
RASPBERRIES & LEMONS: Plant-based ingredients for easy digestion with a nut and seed butter blend, quinoa, sorghum flakes, brown rice crisps, oats and coconut nectar. This flavor punch also includes lemon peel, dried raspberries, macadamia nuts, dairy free white chocolate chips and sea salt.
Ingredients: Nut and Seed Butter Blend (Cashew Butter [Cashews, Safflower or Sunflower Oil], Tahini), Oats, Tapioca Syrup Solids, Coconut Nectar, Tapioca Syrup, Macadamia Nuts, Dairy Free White Chips (Sugar, Palm Kernel Oil, Natural Flavor, Sunflower Lecithin, Salt), Candied Lemon Peel (Lemon Peel, Sugar, Citric Acid), Vegetable Glycerine, Brown Rice Crisps, Quinoa Crisps, Dried Raspberries, Raspberry Powder, Oat Flour, Sorghum Flakes, Sunflower Lecithin, Sea Salt, Natural Lemon Flavor.
Contains: tree nuts (cashews, macadamia, coconut).
NON-GMO, GLUTEN FREE, DAIRY FREE, VEGAN, KOSHER, SOY FREE.
All our orders are carefully packaged before shipping.
PROCESSING TIMES
Your order will be processed within 1-2 Business days. Most orders are shipped within 1 business day. Same day dispatch on all orders received before 12:00 PM Wednesday to Friday
SHIPPING TIMES
Standard 2-7 Business Days
Express 1-3 Business Days
SHIPPING COSTS
Order over $100 receive free postage
Flat rate $12.00 postage on orders under $100
Optional express postage;
Up to $49.99 = $20.00
Above $50.00 = $25.00
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange. Please see below for Sale items.
All goods purchased at BKT-Trail, except BKT-Trail merchandise, are subject to the warranty policy of the specific item. When you return an item under a warranty we will liaise with the brand representative regarding your warranty issue. On occasions we may experience delays in receiving correspondence from the specific brand and unfortunately that will mean you will also receive delays. It may also be the case that not all staff at BKT-Trail will be aware of your warranty issue so we ask that you email info@bkt-trail.com.au will all warranty and refund questions.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with tags attached. Before returning your item if purchased online please email us at info@bkt-trail.com.au to advise us of your return and the reason for the return so that we are able to confirm whether you have met the condition of returns. We strongly suggest that you wear an item at home with all tags attached to ensure sizing accuracy. In store we are able to assist with sizing however we are not able to feel what you are able to feel. We also ask that you refer to sizing charts that are either located in store, on our website or on a brand's website. Knowing and understanding your gear and how it fits is a great attribute for people that love to be in the wilderness.
Several types of goods are exempt from being returned. Perishable goods such as food, drinks or magazines cannot be returned. We also do not accept products that are intimate, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
* Gift cards
* Shoes (or items) which have been worn outside or on a marking surface (please note it is immediately obvious when shoes have been worn outside and we will not be able to accept a return or exchange if this is the case). Please do not rely on an "out on the trails" test to see if you like the size of your shoe or feel for your shoe or vest etc. Please do this in store or at home. We cannot accept an exchange or return on an item that has been tested. Some brands do accept returns on worn items and we suggest shopping with these large companies if you are wanting to return items after they have been worn.
* Undergarments may not be returned for hygiene reasons.
* Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds may be granted: (if applicable)
* Book with obvious signs of use
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or exchange.
If you are approved, then your refund will be processed, and you will be required to advise us of your account details as we do not store any credit account details, within a certain amount of days.
Should you elect to receive a refund on a return, a fee of AU $19.95 to cover our costs of original and return shipping, bank fees, and re-shelving the item applies. This will be deducted from the refund provided.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@bkt-trail.com.au.
Sale items
Only regular priced items may be refunded or exchanged, unfortunately sale items CANNOT BE RETURNED OR EXCHANGED and the sale is final. Clearance items CANNOT BE RETURNED OR EXCHANGED, please do not ask.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@bkt-trail.com.au and send your item to: BKT-Trail 552 Greenhill Road, Hazelwood Park, SA, 5066, Australia.
It is not ok to take your items for a run or a hike outside and then change your mind and ask us for a refund or exchange. This makes us really sad when we get asked to change worn items.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and s/he will find out about your return.
Shoes
We are only able to return your shoes if they are in the same condition as when they were purchased. If you purchased your shoes in store you are provided with time to be fitted in shoes and will have the opportunity to run in shoes inside of the store. If you purchase shoes from BKT-Trail, take the shoes for a run and decide that you would like a different shoe, you are unfortunately unable to return your shoes as they have been worn and no longer in the condition that you purchased them in. If you have purchased shoes you are able to take them home and wear them on a surface inside that does not mark the shoes and if they are in the same condition as when purchased and have not been marked at all and have the tags and box intact we are able to return the shoes within the requisite time periods. Refunds will attract an administration fee.
It is not ok to take your shoes for a run outside and then change your mind and ask us for a refund or exchange. This makes us really sad when we get asked to change worn shoes.
Shipping
To return your product, you should mail your product to: BKT-Trail 552 Greenhill Road, Hazelwood Park, SA, 5066, Australia.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you are seeking a refund the original shipping costs may be deducted from your refund amount.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Our Sport Hydration Drink Mix was created for a simple purpose - to replace the electrolytes lost in sweat and to provide a little bit of energy when working out, without offending your palate or gut.
We initially created this drink because some of the world’s best athletes needed better. Conventional sports drinks made them sick. They were undrinkable - too sweet, over-flavored, and didn’t even replace what was lost in sweat – which defeated the whole purpose, like fighting thirst with more thirst.
The best athletes needed something to safely hydrate, something to quench their thirst, and something to help them perform better. So with their help, we reimagined sports drinks, stripping down what used to be a neon-colored carnival to its bare essentials. In the process, we learned that simple wasn’t just better for elite athletes, it was better for everyone who works hard and sweats.
The result is a sports drink with less sugar (4% or 4 g per 100 ml) and a ratio of sugar (glucose + fructose) that is optimized for faster absorption, an electrolyte profile that actually matches what is lost in sweat (800 mg sodium, 80 mg potassium, 100 mg calcium, and 80 mg of magnesium per liter), and only real fruit for flavor for a light and refreshing taste that you can drink all day. That’s it - less sugar, the right electrolyte profile, and real fruit. So, if you’ve never met a sports drink you wanted to take home, your luck is about to change.
Drink when thirsty and leaking like a busted fire hydrant. Don’t drink while deep in the middle of a Netflix marathon session or sending emails (unless, you’re also on your trainer). Meaning, if you haven’t earned it, you don’t deserve it.
Also, you might like to know that these drink mixes are verified non-GMO, gluten free, dairy free, vegan and Kosher cause that's just how they came out.
Ingredients
Lemon & Lime: Cane Sugar, Dextrose, Sodium Citrate, Citric Acid, Magnesium Lactate, Calcium Citrate, Potassium Citrate, Lemon Oil, Lime Oil, Lemon Juice, Lime Juice, Ascorbic Acid (Vitamin C).
Oranges: Cane Sugar, Dextrose, Sodium Citrate, Citric Acid, Magnesium Lactate, Calcium Citrate, Orange Oil, Potassium Citrate, Orange Juice, Ascorbic Acid.
Matcha & Lemon: Cane Sugar, Dextrose, Sodium Citrate, Citric Acid, Matcha Green Tea, Magnesium Lactate, Calcium Citrate, Potassium Citrate, Lemon Oil, Lemon Juice, Ascorbic Acid (Vitamin C). Contains about 16 mg of naturally occurring caffeine from the Matcha tea (per 16 fl oz.). For comparison, an 8oz cup of coffee has 70-100 mg of caffeine.
Fruit Punch: Cane Sugar, Dextrose, Sodium Citrate, Citric Acid, Magnesium Lactate, Calcium Citrate, Potassium Citrate, Apricot, Pineapple, Passion Fruit, Tangerine Juice, Raspberry Juice, Ascorbic Acid (Vitamin C), Malic Acid.
Strawberry Lemonade: Cane Sugar, Dextrose, Sodium Citrate, Citric Acid, Strawberry Powder, Magnesium Lactate, Calcium Citrate, Lemon Oil, Potassium Citrate, Lemon Juice, Ascorbic Acid.
Usage:
To use add one scoop to 350 to 500 ml of water and shake. As a starting point, drink 1-2 servings for each hour of exercise, but also mind your thirst. Drink when thirsty. Don’t drink when not thirsty.
You may be the type who likes to gaze at your sports drink after shaking. If so, you may see small particles that don’t dissolve completely. What you’re seeing is called fruit. That stuff that people are always telling you to eat. So relax and enjoy. It’s real food for real flavor.
Things to remember:
2X the sodium and 1/2 the sugar of conventional sports drinks
Verified non-GMO, gluten-free, dairy-free, vegan and Kosher
Made with real fruit
If you don’t replace what you lose in your sweat you may not be rehydrating
All our orders are carefully packaged before shipping.
PROCESSING TIMES
Your order will be processed within 1-2 Business days. Most orders are shipped within 1 business day. Same day dispatch on all orders received before 12:00 PM Wednesday to Friday
SHIPPING TIMES
Standard 2-7 Business Days
Express 1-3 Business Days
SHIPPING COSTS
Order over $100 receive free postage
Flat rate $12.00 postage on orders under $100
Optional express postage;
Up to $49.99 = $20.00
Above $50.00 = $25.00
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange. Please see below for Sale items.
All goods purchased at BKT-Trail, except BKT-Trail merchandise, are subject to the warranty policy of the specific item. When you return an item under a warranty we will liaise with the brand representative regarding your warranty issue. On occasions we may experience delays in receiving correspondence from the specific brand and unfortunately that will mean you will also receive delays. It may also be the case that not all staff at BKT-Trail will be aware of your warranty issue so we ask that you email info@bkt-trail.com.au will all warranty and refund questions.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with tags attached. Before returning your item if purchased online please email us at info@bkt-trail.com.au to advise us of your return and the reason for the return so that we are able to confirm whether you have met the condition of returns. We strongly suggest that you wear an item at home with all tags attached to ensure sizing accuracy. In store we are able to assist with sizing however we are not able to feel what you are able to feel. We also ask that you refer to sizing charts that are either located in store, on our website or on a brand's website. Knowing and understanding your gear and how it fits is a great attribute for people that love to be in the wilderness.
Several types of goods are exempt from being returned. Perishable goods such as food, drinks or magazines cannot be returned. We also do not accept products that are intimate, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
* Gift cards
* Shoes (or items) which have been worn outside or on a marking surface (please note it is immediately obvious when shoes have been worn outside and we will not be able to accept a return or exchange if this is the case). Please do not rely on an "out on the trails" test to see if you like the size of your shoe or feel for your shoe or vest etc. Please do this in store or at home. We cannot accept an exchange or return on an item that has been tested. Some brands do accept returns on worn items and we suggest shopping with these large companies if you are wanting to return items after they have been worn.
* Undergarments may not be returned for hygiene reasons.
* Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds may be granted: (if applicable)
* Book with obvious signs of use
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or exchange.
If you are approved, then your refund will be processed, and you will be required to advise us of your account details as we do not store any credit account details, within a certain amount of days.
Should you elect to receive a refund on a return, a fee of AU $19.95 to cover our costs of original and return shipping, bank fees, and re-shelving the item applies. This will be deducted from the refund provided.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@bkt-trail.com.au.
Sale items
Only regular priced items may be refunded or exchanged, unfortunately sale items CANNOT BE RETURNED OR EXCHANGED and the sale is final. Clearance items CANNOT BE RETURNED OR EXCHANGED, please do not ask.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@bkt-trail.com.au and send your item to: BKT-Trail 552 Greenhill Road, Hazelwood Park, SA, 5066, Australia.
It is not ok to take your items for a run or a hike outside and then change your mind and ask us for a refund or exchange. This makes us really sad when we get asked to change worn items.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and s/he will find out about your return.
Shoes
We are only able to return your shoes if they are in the same condition as when they were purchased. If you purchased your shoes in store you are provided with time to be fitted in shoes and will have the opportunity to run in shoes inside of the store. If you purchase shoes from BKT-Trail, take the shoes for a run and decide that you would like a different shoe, you are unfortunately unable to return your shoes as they have been worn and no longer in the condition that you purchased them in. If you have purchased shoes you are able to take them home and wear them on a surface inside that does not mark the shoes and if they are in the same condition as when purchased and have not been marked at all and have the tags and box intact we are able to return the shoes within the requisite time periods. Refunds will attract an administration fee.
It is not ok to take your shoes for a run outside and then change your mind and ask us for a refund or exchange. This makes us really sad when we get asked to change worn shoes.
Shipping
To return your product, you should mail your product to: BKT-Trail 552 Greenhill Road, Hazelwood Park, SA, 5066, Australia.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you are seeking a refund the original shipping costs may be deducted from your refund amount.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
A problem we keep hearing from athletes is, “I don’t look forward to eating my energy food.” So we asked ourselves: What’s the best food for fuelling that’s packed with energy but still easy to digest? That would be simple, high-quality rice. And what’s the best way to enjoy rice? As a crispy treat!
Treat yourself(!) to our Sport Crispy Rice Cake. It’s made with a blend of puffed rices and toasted grains, giving you energy-packed complex carbohydrates that feel light and digest easily, all held together by fluffy, heavenly marshmallow.
Each Sport Crispy Rice Cake gives you 180-190 calories, enough to extend most athletes’ endurance efforts by an hour.
Our Sport Crispy Rice Cakes are:
Light & Crispy: Easy to eat, easy to digest, and won’t weigh you down
Made from Scratch: A blend of crispy brown rice, wild rice, red rice, and quinoa. Only real food and no junk!
On-the-Go Energy that Lasts: 180 kcals & over 20g of complex carbohydrates fuels most athletes for 1+ hours
Allergen-Friendly: Gluten Free, Peanut Free, Dairy Free, Soy Free
No Junk: Non-GMO, Gelatin Free, No Artificial Colours or Flavours
Ingredients
Mallow:
Crispy blend (brown rice, red rice, wild rice, red quinoa), Marshmallow (tapioca syrup, sugar, glycerin, water, vanilla extract, sea salt, agar, egg white powder), Shortening (modified palm oils, canola oil), Sunflower oil.
Contains: Eggs
Chocolate & Mallow:
Crispy blend (brown rice, red rice, wild rice, red quinoa), Marshmallow (tapioca syrup, sugar, glycerin, water, vanilla extract, sea salt, agar, egg white powder), Semi-sweet chocolate chips (unsweetened chocolate, cane sugar, cocoa butter), Shortening (modified palm oils, canola oil), Cocoa powder, Sunflower oil.
Contains: Eggs
Strawberry & Mallow:
Crispy blend (brown rice, red rice, wild rice, red quinoa), Marshmallow (tapioca syrup, sugar, glycerin, water, vanilla extract, sea salt, agar, egg white powder), Chocolate white compound flavoured (sugar, palm kernel oil (RSPO), natural flavour, sunflower lecithin, salt), Shortening (modified palm oils, canola oil), Strawberry, Sunflower oil.
Contains: Eggs
Frequently Asked Questions
When should I use Skratch Crispy?
Skratch Crispy Rice Cakes are great for eating immediately before or during a workout or cardio activity of 60 minutes or more. With 180-190 calories per cake that is mostly comprised of complex carbohydrates, this is enough fuel to power most endurance athletes for an additional 45-60 minutes. But use your body as a guide -- eat when you’re hungry (or your blood sugar is low), don’t when you’re not. Repeat if necessary.
Is this just another energy bar?
No. Most energy bars, like our Skratch Labs Anytime Energy Bar, have a balanced macronutrient profile of fat, fiber, protein, and carbs. This nutrient balance helps you feel full and satisfied and can be great for long and low intensity adventures.
In contrast, Skratch Labs Crispy Rice Cakes are mostly comprised of carbohydrates, with very little fat, fiber, and protein. This nutrient balance gives you an energy boost immediately before or during a higher intensity workout, much like our Skratch Labs Sport Energy Chews. With 180-190 calories per cake, this is enough fuel to power most endurance athletes for about an hour.
What makes this different from a traditional rice crispie?
Traditional rice crispie treats are made with just puffed white rice cereal and they're delicious, no doubt! But we wanted to make a crispy rice cake that is more suited for grown-ups and for athletes, so we came up with a blend of our favorite grains: brown rice, red rice, wild rice, and toasted quinoa. We also use a simpler marshmallow recipe that is lower sugar and leaves out the junk. This makes each bite of our Skratch Crispy Rice Cakes dynamic and flavourful -- an energy food that you actually want to eat!
What are the benefits of complex carbs in an energy food?
Everyone's body is different and reacts to macronutrients in its own unique way. What have you eaten recently and how many calories are you burning? In general, complex carbohydrates, like those found in rice, take longer to digest. By breaking down slowly, they provide steady energy into your body over a longer period and keep blood sugar levels steady, rather than a sudden spike, which may be caused by simpler carbohydrates.
All our orders are carefully packaged before shipping.
PROCESSING TIMES
Your order will be processed within 1-2 Business days. Most orders are shipped within 1 business day. Same day dispatch on all orders received before 12:00 PM Wednesday to Friday
SHIPPING TIMES
Standard 2-7 Business Days
Express 1-3 Business Days
SHIPPING COSTS
Order over $100 receive free postage
Flat rate $12.00 postage on orders under $100
Optional express postage;
Up to $49.99 = $20.00
Above $50.00 = $25.00
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange. Please see below for Sale items.
All goods purchased at BKT-Trail, except BKT-Trail merchandise, are subject to the warranty policy of the specific item. When you return an item under a warranty we will liaise with the brand representative regarding your warranty issue. On occasions we may experience delays in receiving correspondence from the specific brand and unfortunately that will mean you will also receive delays. It may also be the case that not all staff at BKT-Trail will be aware of your warranty issue so we ask that you email info@bkt-trail.com.au will all warranty and refund questions.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with tags attached. Before returning your item if purchased online please email us at info@bkt-trail.com.au to advise us of your return and the reason for the return so that we are able to confirm whether you have met the condition of returns. We strongly suggest that you wear an item at home with all tags attached to ensure sizing accuracy. In store we are able to assist with sizing however we are not able to feel what you are able to feel. We also ask that you refer to sizing charts that are either located in store, on our website or on a brand's website. Knowing and understanding your gear and how it fits is a great attribute for people that love to be in the wilderness.
Several types of goods are exempt from being returned. Perishable goods such as food, drinks or magazines cannot be returned. We also do not accept products that are intimate, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
* Gift cards
* Shoes (or items) which have been worn outside or on a marking surface (please note it is immediately obvious when shoes have been worn outside and we will not be able to accept a return or exchange if this is the case). Please do not rely on an "out on the trails" test to see if you like the size of your shoe or feel for your shoe or vest etc. Please do this in store or at home. We cannot accept an exchange or return on an item that has been tested. Some brands do accept returns on worn items and we suggest shopping with these large companies if you are wanting to return items after they have been worn.
* Undergarments may not be returned for hygiene reasons.
* Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds may be granted: (if applicable)
* Book with obvious signs of use
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or exchange.
If you are approved, then your refund will be processed, and you will be required to advise us of your account details as we do not store any credit account details, within a certain amount of days.
Should you elect to receive a refund on a return, a fee of AU $19.95 to cover our costs of original and return shipping, bank fees, and re-shelving the item applies. This will be deducted from the refund provided.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@bkt-trail.com.au.
Sale items
Only regular priced items may be refunded or exchanged, unfortunately sale items CANNOT BE RETURNED OR EXCHANGED and the sale is final. Clearance items CANNOT BE RETURNED OR EXCHANGED, please do not ask.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@bkt-trail.com.au and send your item to: BKT-Trail 552 Greenhill Road, Hazelwood Park, SA, 5066, Australia.
It is not ok to take your items for a run or a hike outside and then change your mind and ask us for a refund or exchange. This makes us really sad when we get asked to change worn items.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and s/he will find out about your return.
Shoes
We are only able to return your shoes if they are in the same condition as when they were purchased. If you purchased your shoes in store you are provided with time to be fitted in shoes and will have the opportunity to run in shoes inside of the store. If you purchase shoes from BKT-Trail, take the shoes for a run and decide that you would like a different shoe, you are unfortunately unable to return your shoes as they have been worn and no longer in the condition that you purchased them in. If you have purchased shoes you are able to take them home and wear them on a surface inside that does not mark the shoes and if they are in the same condition as when purchased and have not been marked at all and have the tags and box intact we are able to return the shoes within the requisite time periods. Refunds will attract an administration fee.
It is not ok to take your shoes for a run outside and then change your mind and ask us for a refund or exchange. This makes us really sad when we get asked to change worn shoes.
Shipping
To return your product, you should mail your product to: BKT-Trail 552 Greenhill Road, Hazelwood Park, SA, 5066, Australia.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you are seeking a refund the original shipping costs may be deducted from your refund amount.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Recover faster than using either carbs or protein alone
The fastest way to recover when all your cookies have been spent.
Skratch Labs Sport Vegan Recovery Drink Mix provides the proper balance of plant-based proteins, fats, and carbohydrates to speed your recovery. It offers the same nutritional profile as our dairy milk-based sport recovery mix, just vegan.
Sport Vegan Recovery Drink Mix is for vegan athletes who need something delicious and convenient to drink immediately after emptying the tank in long, hard workouts, we created Sport Vegan Recovery Drink Mix. When you shake up this frothy, smooth drink, its chocolatey aroma may just conjure up memories of opening your favorite candy bar as a kid. You’ll taste the robust cocoa flavor that comes from real chocolate and the delicious sweetness of cane sugar. As with all of Skratch products, our Sport Vegan Recovery Drink Mix does not contain any artificial sweeteners or flavoring agents, something rare in the vegan protein space.
Made with only plant-based protein, a serving of Sport Vegan Recovery Drink Mix has what you need to rapidly refuel, rehydrate, and rebuild so you can go big again tomorrow. Its 4:1 carbohydrate to protein ratio speeds up recovery faster than protein alone by replacing your glycogen stores. The 10 grams of pea and rice protein provide the complete essential amino acid profile to accelerate muscle repair and growth, plus 1 billion probiotic cultures to support digestive health. This vegan protein mix is delicious, easy to drink, and easy on the gut.
And ya, it’s Non-GMO, Gluten Free, Dairy Free, and Kosher too.
All our orders are carefully packaged before shipping.
PROCESSING TIMES
Your order will be processed within 1-2 Business days. Most orders are shipped within 1 business day. Same day dispatch on all orders received before 12:00 PM Wednesday to Friday
SHIPPING TIMES
Standard 2-7 Business Days
Express 1-3 Business Days
SHIPPING COSTS
Order over $100 receive free postage
Flat rate $12.00 postage on orders under $100
Optional express postage;
Up to $49.99 = $20.00
Above $50.00 = $25.00
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange. Please see below for Sale items.
All goods purchased at BKT-Trail, except BKT-Trail merchandise, are subject to the warranty policy of the specific item. When you return an item under a warranty we will liaise with the brand representative regarding your warranty issue. On occasions we may experience delays in receiving correspondence from the specific brand and unfortunately that will mean you will also receive delays. It may also be the case that not all staff at BKT-Trail will be aware of your warranty issue so we ask that you email info@bkt-trail.com.au will all warranty and refund questions.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with tags attached. Before returning your item if purchased online please email us at info@bkt-trail.com.au to advise us of your return and the reason for the return so that we are able to confirm whether you have met the condition of returns. We strongly suggest that you wear an item at home with all tags attached to ensure sizing accuracy. In store we are able to assist with sizing however we are not able to feel what you are able to feel. We also ask that you refer to sizing charts that are either located in store, on our website or on a brand's website. Knowing and understanding your gear and how it fits is a great attribute for people that love to be in the wilderness.
Several types of goods are exempt from being returned. Perishable goods such as food, drinks or magazines cannot be returned. We also do not accept products that are intimate, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
* Gift cards
* Shoes (or items) which have been worn outside or on a marking surface (please note it is immediately obvious when shoes have been worn outside and we will not be able to accept a return or exchange if this is the case). Please do not rely on an "out on the trails" test to see if you like the size of your shoe or feel for your shoe or vest etc. Please do this in store or at home. We cannot accept an exchange or return on an item that has been tested. Some brands do accept returns on worn items and we suggest shopping with these large companies if you are wanting to return items after they have been worn.
* Undergarments may not be returned for hygiene reasons.
* Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds may be granted: (if applicable)
* Book with obvious signs of use
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or exchange.
If you are approved, then your refund will be processed, and you will be required to advise us of your account details as we do not store any credit account details, within a certain amount of days.
Should you elect to receive a refund on a return, a fee of AU $19.95 to cover our costs of original and return shipping, bank fees, and re-shelving the item applies. This will be deducted from the refund provided.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@bkt-trail.com.au.
Sale items
Only regular priced items may be refunded or exchanged, unfortunately sale items CANNOT BE RETURNED OR EXCHANGED and the sale is final. Clearance items CANNOT BE RETURNED OR EXCHANGED, please do not ask.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@bkt-trail.com.au and send your item to: BKT-Trail 552 Greenhill Road, Hazelwood Park, SA, 5066, Australia.
It is not ok to take your items for a run or a hike outside and then change your mind and ask us for a refund or exchange. This makes us really sad when we get asked to change worn items.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and s/he will find out about your return.
Shoes
We are only able to return your shoes if they are in the same condition as when they were purchased. If you purchased your shoes in store you are provided with time to be fitted in shoes and will have the opportunity to run in shoes inside of the store. If you purchase shoes from BKT-Trail, take the shoes for a run and decide that you would like a different shoe, you are unfortunately unable to return your shoes as they have been worn and no longer in the condition that you purchased them in. If you have purchased shoes you are able to take them home and wear them on a surface inside that does not mark the shoes and if they are in the same condition as when purchased and have not been marked at all and have the tags and box intact we are able to return the shoes within the requisite time periods. Refunds will attract an administration fee.
It is not ok to take your shoes for a run outside and then change your mind and ask us for a refund or exchange. This makes us really sad when we get asked to change worn shoes.
Shipping
To return your product, you should mail your product to: BKT-Trail 552 Greenhill Road, Hazelwood Park, SA, 5066, Australia.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you are seeking a refund the original shipping costs may be deducted from your refund amount.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Wellness Hydration Drink Mix is not a sports drink but a powdered oral rehydration solution ideal for fluid and electrolyte replacement. It's specifically formulated for children and adults who are dehydrated due to illness. Our drink mixes are flavored with real fruit and contain nothing artificial. The result is a light and clean taste that keeps you hydrated when you need it the most.
Oral Rehydration Solutions such as Wellness Hydration Drink Mix are proven to reduce the risk of cholera, an infectious and often fatal bacterial disease of the small intestine, typically contracted from infected water supplies and causing severe vomiting and diarrhea. Our goal is to help people eliminate this sickness and get them back on the road to being active.
We are also excited to announce a partnership with Remote Area Medical, a non-profit that provides free healthcare around the world through pop up clinics. Clinics are created to help everyday people in need as well as natural disaster areas. We'll be donating Wellness Hydration Drink Mix to 35,000 people around the world.
This drink mix is verified non-GMO, gluten free, dairy free, vegan and Kosher.
Ingredients
Lemon & Lime: cane sugar, sodium citrate, citric acid, dextrose, potassium citrate, salt, lemon oil, lime oil, lemon juice, lime juice, zinc picolinate.
Serving Size: 1 package (21g) makes 16 oz (500ml) prepared. Amount Per Serving: Calories 70, Calories from Fat 0, Total Fat 0g (0% DV), Saturated Fat 0g (0% DV), Trans Fat 0g, Cholesterol 0mg (0% DV), Sodium 710mg (31% DV), Potassium 240mg (6% DV), Total Carbohydrate 18g (7% DV), Fiber 0g (0% DV), Sugars 15g (30% DV), Protein 0g, Vitamin A 0mg (0% DV), Vitamin C 21mg (25% DV), Calcium 0mg (0% DV), Iron 0mg (0% DV), Zinc 3mg (25% DV). Percent Daily Values (DV) are based on a 2,000 calorie diet.
Usage
To use add one single serving stick pack to 500mL of water and shake. Children (three years and older) and adults may drink 2-4 packages per day or more according to how you feel.
All our orders are carefully packaged before shipping.
PROCESSING TIMES
Your order will be processed within 1-2 Business days. Most orders are shipped within 1 business day. Same day dispatch on all orders received before 12:00 PM Wednesday to Friday
SHIPPING TIMES
Standard 2-7 Business Days
Express 1-3 Business Days
SHIPPING COSTS
Order over $100 receive free postage
Flat rate $12.00 postage on orders under $100
Optional express postage;
Up to $49.99 = $20.00
Above $50.00 = $25.00
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange. Please see below for Sale items.
All goods purchased at BKT-Trail, except BKT-Trail merchandise, are subject to the warranty policy of the specific item. When you return an item under a warranty we will liaise with the brand representative regarding your warranty issue. On occasions we may experience delays in receiving correspondence from the specific brand and unfortunately that will mean you will also receive delays. It may also be the case that not all staff at BKT-Trail will be aware of your warranty issue so we ask that you email info@bkt-trail.com.au will all warranty and refund questions.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with tags attached. Before returning your item if purchased online please email us at info@bkt-trail.com.au to advise us of your return and the reason for the return so that we are able to confirm whether you have met the condition of returns. We strongly suggest that you wear an item at home with all tags attached to ensure sizing accuracy. In store we are able to assist with sizing however we are not able to feel what you are able to feel. We also ask that you refer to sizing charts that are either located in store, on our website or on a brand's website. Knowing and understanding your gear and how it fits is a great attribute for people that love to be in the wilderness.
Several types of goods are exempt from being returned. Perishable goods such as food, drinks or magazines cannot be returned. We also do not accept products that are intimate, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
* Gift cards
* Shoes (or items) which have been worn outside or on a marking surface (please note it is immediately obvious when shoes have been worn outside and we will not be able to accept a return or exchange if this is the case). Please do not rely on an "out on the trails" test to see if you like the size of your shoe or feel for your shoe or vest etc. Please do this in store or at home. We cannot accept an exchange or return on an item that has been tested. Some brands do accept returns on worn items and we suggest shopping with these large companies if you are wanting to return items after they have been worn.
* Undergarments may not be returned for hygiene reasons.
* Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds may be granted: (if applicable)
* Book with obvious signs of use
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or exchange.
If you are approved, then your refund will be processed, and you will be required to advise us of your account details as we do not store any credit account details, within a certain amount of days.
Should you elect to receive a refund on a return, a fee of AU $19.95 to cover our costs of original and return shipping, bank fees, and re-shelving the item applies. This will be deducted from the refund provided.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@bkt-trail.com.au.
Sale items
Only regular priced items may be refunded or exchanged, unfortunately sale items CANNOT BE RETURNED OR EXCHANGED and the sale is final. Clearance items CANNOT BE RETURNED OR EXCHANGED, please do not ask.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@bkt-trail.com.au and send your item to: BKT-Trail 552 Greenhill Road, Hazelwood Park, SA, 5066, Australia.
It is not ok to take your items for a run or a hike outside and then change your mind and ask us for a refund or exchange. This makes us really sad when we get asked to change worn items.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and s/he will find out about your return.
Shoes
We are only able to return your shoes if they are in the same condition as when they were purchased. If you purchased your shoes in store you are provided with time to be fitted in shoes and will have the opportunity to run in shoes inside of the store. If you purchase shoes from BKT-Trail, take the shoes for a run and decide that you would like a different shoe, you are unfortunately unable to return your shoes as they have been worn and no longer in the condition that you purchased them in. If you have purchased shoes you are able to take them home and wear them on a surface inside that does not mark the shoes and if they are in the same condition as when purchased and have not been marked at all and have the tags and box intact we are able to return the shoes within the requisite time periods. Refunds will attract an administration fee.
It is not ok to take your shoes for a run outside and then change your mind and ask us for a refund or exchange. This makes us really sad when we get asked to change worn shoes.
Shipping
To return your product, you should mail your product to: BKT-Trail 552 Greenhill Road, Hazelwood Park, SA, 5066, Australia.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you are seeking a refund the original shipping costs may be deducted from your refund amount.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.