Pure
Pure
Designed for use during exercise, the PURE Fluid Energy Gels are a highly practical way to provide a fast energy boost in easy to open packaging.
Flavoured with real fruit and fruit juices, when you use this gel the first thing you’ll notice is the amazing taste of real fruit and how easy it is to consume. The gel is not sickly sweet (no added fructose) and is light in consistency, with water already added, making them easier to consume while exercising and racing.
- Real ingredients. No artificial colours of flavours.
- Proudly made in New Zealand.
- Gluten free. Dairy free. Vegan friendly.
- Each 50g Fluid Energy gel contains 25g - 26g of carbohydrates for energy and 30mg sodium.
All our orders are carefully packaged before shipping.
PROCESSING TIMES
Your order will be processed within 1-2 Business days. Most orders are shipped within 1 business day. Same day dispatch on all orders received before 12:00 PM Wednesday to Friday
SHIPPING TIMES
Standard 2-7 Business Days
Express 1-3 Business Days
SHIPPING COSTS
Order over $100 receive free postage
Flat rate $12.00 postage on orders under $100
Optional express postage;
Up to $49.99 = $20.00
Above $50.00 = $25.00
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange. Please see below for Sale items.
All goods purchased at BKT-Trail, except BKT-Trail merchandise, are subject to the warranty policy of the specific item. When you return an item under a warranty we will liaise with the brand representative regarding your warranty issue. On occasions we may experience delays in receiving correspondence from the specific brand and unfortunately that will mean you will also receive delays. It may also be the case that not all staff at BKT-Trail will be aware of your warranty issue so we ask that you email info@bkt-trail.com.au will all warranty and refund questions.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with tags attached. Before returning your item if purchased online please email us at info@bkt-trail.com.au to advise us of your return and the reason for the return so that we are able to confirm whether you have met the condition of returns. We strongly suggest that you wear an item at home with all tags attached to ensure sizing accuracy. In store we are able to assist with sizing however we are not able to feel what you are able to feel. We also ask that you refer to sizing charts that are either located in store, on our website or on a brand's website. Knowing and understanding your gear and how it fits is a great attribute for people that love to be in the wilderness.
Several types of goods are exempt from being returned. Perishable goods such as food, drinks or magazines cannot be returned. We also do not accept products that are intimate, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
* Gift cards
* Shoes (or items) which have been worn outside or on a marking surface (please note it is immediately obvious when shoes have been worn outside and we will not be able to accept a return or exchange if this is the case). Please do not rely on an "out on the trails" test to see if you like the size of your shoe or feel for your shoe or vest etc. Please do this in store or at home. We cannot accept an exchange or return on an item that has been tested. Some brands do accept returns on worn items and we suggest shopping with these large companies if you are wanting to return items after they have been worn.
* Undergarments may not be returned for hygiene reasons.
* Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds may be granted: (if applicable)
* Book with obvious signs of use
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or exchange.
If you are approved, then your refund will be processed, and you will be required to advise us of your account details as we do not store any credit account details, within a certain amount of days.
Should you elect to receive a refund on a return, a fee of AU $19.95 to cover our costs of original and return shipping, bank fees, and re-shelving the item applies. This will be deducted from the refund provided.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@bkt-trail.com.au.
Sale items
Only regular priced items may be refunded or exchanged, unfortunately sale items CANNOT BE RETURNED OR EXCHANGED and the sale is final. Clearance items CANNOT BE RETURNED OR EXCHANGED, please do not ask.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@bkt-trail.com.au and send your item to: BKT-Trail 552 Greenhill Road, Hazelwood Park, SA, 5066, Australia.
It is not ok to take your items for a run or a hike outside and then change your mind and ask us for a refund or exchange. This makes us really sad when we get asked to change worn items.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and s/he will find out about your return.
Shoes
We are only able to return your shoes if they are in the same condition as when they were purchased. If you purchased your shoes in store you are provided with time to be fitted in shoes and will have the opportunity to run in shoes inside of the store. If you purchase shoes from BKT-Trail, take the shoes for a run and decide that you would like a different shoe, you are unfortunately unable to return your shoes as they have been worn and no longer in the condition that you purchased them in. If you have purchased shoes you are able to take them home and wear them on a surface inside that does not mark the shoes and if they are in the same condition as when purchased and have not been marked at all and have the tags and box intact we are able to return the shoes within the requisite time periods. Refunds will attract an administration fee.
It is not ok to take your shoes for a run outside and then change your mind and ask us for a refund or exchange. This makes us really sad when we get asked to change worn shoes.
Shipping
To return your product, you should mail your product to: BKT-Trail 552 Greenhill Road, Hazelwood Park, SA, 5066, Australia.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you are seeking a refund the original shipping costs may be deducted from your refund amount.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
PURE Electrolyte Replacement Capsules are formulated to help maintain your body's electrolyte levels and to help replace minerals lost during sustained strenuous exercise and in hot conditions, without additional carbohydrates.
Replacement of electrolytes can assist the support of normal muscle function. Recommended for endurance athletes or those requiring additional electrolytes during hot conditions.
PURE Electrolyte Capsules contain the electrolytes sodium, magnesium, potassium and calcium with added Vitamin D and Vitamin B6 for electrolyte absorption.
- Replace lost electrolytes
- Inclusion of magnesium to support normal muscle function and contribute to a reduction in tiredness & fatigue, when taken as part of a varied & healthy diet.
- Easy to consume - just swallow with water or sports drink while exercising. No need to dissolve.
- Tasteless vegetable (vegan) gel capsules - no nasty aftertaste.
Each bottle of PURE Electrolyte Replacement Capsules contains 80 size '0' capsules.
Suggested Use
Take one (1) capsule with water or PURE Electrolyte Hydration drink every 30 – 60 minutes during hard physical activity.
Take up to 10 capsules daily.
For endurance sports we recommend 2 capsules per hour of exercise, taken with 500ml - 750ml of PURE Electrolyte hydration drink.
CAUTION:
PURE Electrolyte Capsules will not prevent hyponatremia, heat stroke and other dangerous conditions resulting from over exertion in extreme heat.
*If you are unsure of recommended dosage or use for your personal health circumstances (e.g. pregnancy or low sodium diet), consult your medical practitioner prior to use.
All our orders are carefully packaged before shipping.
PROCESSING TIMES
Your order will be processed within 1-2 Business days. Most orders are shipped within 1 business day. Same day dispatch on all orders received before 12:00 PM Wednesday to Friday
SHIPPING TIMES
Standard 2-7 Business Days
Express 1-3 Business Days
SHIPPING COSTS
Order over $100 receive free postage
Flat rate $12.00 postage on orders under $100
Optional express postage;
Up to $49.99 = $20.00
Above $50.00 = $25.00
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange. Please see below for Sale items.
All goods purchased at BKT-Trail, except BKT-Trail merchandise, are subject to the warranty policy of the specific item. When you return an item under a warranty we will liaise with the brand representative regarding your warranty issue. On occasions we may experience delays in receiving correspondence from the specific brand and unfortunately that will mean you will also receive delays. It may also be the case that not all staff at BKT-Trail will be aware of your warranty issue so we ask that you email info@bkt-trail.com.au will all warranty and refund questions.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with tags attached. Before returning your item if purchased online please email us at info@bkt-trail.com.au to advise us of your return and the reason for the return so that we are able to confirm whether you have met the condition of returns. We strongly suggest that you wear an item at home with all tags attached to ensure sizing accuracy. In store we are able to assist with sizing however we are not able to feel what you are able to feel. We also ask that you refer to sizing charts that are either located in store, on our website or on a brand's website. Knowing and understanding your gear and how it fits is a great attribute for people that love to be in the wilderness.
Several types of goods are exempt from being returned. Perishable goods such as food, drinks or magazines cannot be returned. We also do not accept products that are intimate, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
* Gift cards
* Shoes (or items) which have been worn outside or on a marking surface (please note it is immediately obvious when shoes have been worn outside and we will not be able to accept a return or exchange if this is the case). Please do not rely on an "out on the trails" test to see if you like the size of your shoe or feel for your shoe or vest etc. Please do this in store or at home. We cannot accept an exchange or return on an item that has been tested. Some brands do accept returns on worn items and we suggest shopping with these large companies if you are wanting to return items after they have been worn.
* Undergarments may not be returned for hygiene reasons.
* Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds may be granted: (if applicable)
* Book with obvious signs of use
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or exchange.
If you are approved, then your refund will be processed, and you will be required to advise us of your account details as we do not store any credit account details, within a certain amount of days.
Should you elect to receive a refund on a return, a fee of AU $19.95 to cover our costs of original and return shipping, bank fees, and re-shelving the item applies. This will be deducted from the refund provided.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@bkt-trail.com.au.
Sale items
Only regular priced items may be refunded or exchanged, unfortunately sale items CANNOT BE RETURNED OR EXCHANGED and the sale is final. Clearance items CANNOT BE RETURNED OR EXCHANGED, please do not ask.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@bkt-trail.com.au and send your item to: BKT-Trail 552 Greenhill Road, Hazelwood Park, SA, 5066, Australia.
It is not ok to take your items for a run or a hike outside and then change your mind and ask us for a refund or exchange. This makes us really sad when we get asked to change worn items.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and s/he will find out about your return.
Shoes
We are only able to return your shoes if they are in the same condition as when they were purchased. If you purchased your shoes in store you are provided with time to be fitted in shoes and will have the opportunity to run in shoes inside of the store. If you purchase shoes from BKT-Trail, take the shoes for a run and decide that you would like a different shoe, you are unfortunately unable to return your shoes as they have been worn and no longer in the condition that you purchased them in. If you have purchased shoes you are able to take them home and wear them on a surface inside that does not mark the shoes and if they are in the same condition as when purchased and have not been marked at all and have the tags and box intact we are able to return the shoes within the requisite time periods. Refunds will attract an administration fee.
It is not ok to take your shoes for a run outside and then change your mind and ask us for a refund or exchange. This makes us really sad when we get asked to change worn shoes.
Shipping
To return your product, you should mail your product to: BKT-Trail 552 Greenhill Road, Hazelwood Park, SA, 5066, Australia.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you are seeking a refund the original shipping costs may be deducted from your refund amount.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
PURE ELECTROLYTE + CAPSULES - 30MG CAFFEINE (80) PURE Electrolyte Plus Capsules are formulated to help maintain your body's electrolyte levels and to help replace minerals lost during sustained strenuous exercise with the added benefit of caffeine for energy. They are also great in hot conditions when extra electrolytes are needed. Contains the electrolytes. Sodium, potassium, magnesium, calcium plus 30mg caffeine 80 capsules per bottle Tasteless vegan capsules No added carbohydrates
All our orders are carefully packaged before shipping.
PROCESSING TIMES
Your order will be processed within 1-2 Business days. Most orders are shipped within 1 business day. Same day dispatch on all orders received before 12:00 PM Wednesday to Friday
SHIPPING TIMES
Standard 2-7 Business Days
Express 1-3 Business Days
SHIPPING COSTS
Order over $100 receive free postage
Flat rate $12.00 postage on orders under $100
Optional express postage;
Up to $49.99 = $20.00
Above $50.00 = $25.00
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange. Please see below for Sale items.
All goods purchased at BKT-Trail, except BKT-Trail merchandise, are subject to the warranty policy of the specific item. When you return an item under a warranty we will liaise with the brand representative regarding your warranty issue. On occasions we may experience delays in receiving correspondence from the specific brand and unfortunately that will mean you will also receive delays. It may also be the case that not all staff at BKT-Trail will be aware of your warranty issue so we ask that you email info@bkt-trail.com.au will all warranty and refund questions.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with tags attached. Before returning your item if purchased online please email us at info@bkt-trail.com.au to advise us of your return and the reason for the return so that we are able to confirm whether you have met the condition of returns. We strongly suggest that you wear an item at home with all tags attached to ensure sizing accuracy. In store we are able to assist with sizing however we are not able to feel what you are able to feel. We also ask that you refer to sizing charts that are either located in store, on our website or on a brand's website. Knowing and understanding your gear and how it fits is a great attribute for people that love to be in the wilderness.
Several types of goods are exempt from being returned. Perishable goods such as food, drinks or magazines cannot be returned. We also do not accept products that are intimate, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
* Gift cards
* Shoes (or items) which have been worn outside or on a marking surface (please note it is immediately obvious when shoes have been worn outside and we will not be able to accept a return or exchange if this is the case). Please do not rely on an "out on the trails" test to see if you like the size of your shoe or feel for your shoe or vest etc. Please do this in store or at home. We cannot accept an exchange or return on an item that has been tested. Some brands do accept returns on worn items and we suggest shopping with these large companies if you are wanting to return items after they have been worn.
* Undergarments may not be returned for hygiene reasons.
* Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds may be granted: (if applicable)
* Book with obvious signs of use
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or exchange.
If you are approved, then your refund will be processed, and you will be required to advise us of your account details as we do not store any credit account details, within a certain amount of days.
Should you elect to receive a refund on a return, a fee of AU $19.95 to cover our costs of original and return shipping, bank fees, and re-shelving the item applies. This will be deducted from the refund provided.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@bkt-trail.com.au.
Sale items
Only regular priced items may be refunded or exchanged, unfortunately sale items CANNOT BE RETURNED OR EXCHANGED and the sale is final. Clearance items CANNOT BE RETURNED OR EXCHANGED, please do not ask.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@bkt-trail.com.au and send your item to: BKT-Trail 552 Greenhill Road, Hazelwood Park, SA, 5066, Australia.
It is not ok to take your items for a run or a hike outside and then change your mind and ask us for a refund or exchange. This makes us really sad when we get asked to change worn items.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and s/he will find out about your return.
Shoes
We are only able to return your shoes if they are in the same condition as when they were purchased. If you purchased your shoes in store you are provided with time to be fitted in shoes and will have the opportunity to run in shoes inside of the store. If you purchase shoes from BKT-Trail, take the shoes for a run and decide that you would like a different shoe, you are unfortunately unable to return your shoes as they have been worn and no longer in the condition that you purchased them in. If you have purchased shoes you are able to take them home and wear them on a surface inside that does not mark the shoes and if they are in the same condition as when purchased and have not been marked at all and have the tags and box intact we are able to return the shoes within the requisite time periods. Refunds will attract an administration fee.
It is not ok to take your shoes for a run outside and then change your mind and ask us for a refund or exchange. This makes us really sad when we get asked to change worn shoes.
Shipping
To return your product, you should mail your product to: BKT-Trail 552 Greenhill Road, Hazelwood Park, SA, 5066, Australia.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you are seeking a refund the original shipping costs may be deducted from your refund amount.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
PURE Beet Endurance powder is made by freeze drying concentrated beetroot juice to maintain it’s freshness qualities with no additives or preservatives, and contains naturally occurring nitrates.
Beware of lower quality beetroot powders that are only made from freeze dried beetroot and not the concentrated juice.
PURE Beet Endurance powder provides a convenient way to get a natural nitrate boost in an easy to digest form.
It’s healthy, convenient and great tasting!
ADVANTAGES OF PURE BEET ENDURANCE POWDER
- Excellent taste compared to other beetroot products, with a slightly sweet taste profile.
- Convenient & easy to consume. Just mix with water, juice or smoothies.
- Over 10 times concentration - each PURE Beet Endurance pouch is equivalent to 1.6kg fresh beetroot juice.
- 369mg nitrates in every 30g serving.
- 5 serves per 150g pouch (1 serve per day, as directed).
How to use
Simply mix 3 scoops (included) with 250ml plain water to ensure adequate fluid intake. Consume at least 3 – 4 hours prior to an event and ideally take daily as directed for 2 – 5 days prior to your planned event.
FORMULATED SUPPLEMENTARY SPORTS FOOD.
This food is not a sole source of nutrition and should be used in-conjuction with an appropriate exercise program.
NOT SUITABLE FOR CHILDREN UNDER 15 YEARS OR PREGNANT WOMEN UNLESS UNDER MEDICAL OR DIETETIC SUPERVISION.
All our orders are carefully packaged before shipping.
PROCESSING TIMES
Your order will be processed within 1-2 Business days. Most orders are shipped within 1 business day. Same day dispatch on all orders received before 12:00 PM Wednesday to Friday
SHIPPING TIMES
Standard 2-7 Business Days
Express 1-3 Business Days
SHIPPING COSTS
Order over $100 receive free postage
Flat rate $12.00 postage on orders under $100
Optional express postage;
Up to $49.99 = $20.00
Above $50.00 = $25.00
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange. Please see below for Sale items.
All goods purchased at BKT-Trail, except BKT-Trail merchandise, are subject to the warranty policy of the specific item. When you return an item under a warranty we will liaise with the brand representative regarding your warranty issue. On occasions we may experience delays in receiving correspondence from the specific brand and unfortunately that will mean you will also receive delays. It may also be the case that not all staff at BKT-Trail will be aware of your warranty issue so we ask that you email info@bkt-trail.com.au will all warranty and refund questions.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with tags attached. Before returning your item if purchased online please email us at info@bkt-trail.com.au to advise us of your return and the reason for the return so that we are able to confirm whether you have met the condition of returns. We strongly suggest that you wear an item at home with all tags attached to ensure sizing accuracy. In store we are able to assist with sizing however we are not able to feel what you are able to feel. We also ask that you refer to sizing charts that are either located in store, on our website or on a brand's website. Knowing and understanding your gear and how it fits is a great attribute for people that love to be in the wilderness.
Several types of goods are exempt from being returned. Perishable goods such as food, drinks or magazines cannot be returned. We also do not accept products that are intimate, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
* Gift cards
* Shoes (or items) which have been worn outside or on a marking surface (please note it is immediately obvious when shoes have been worn outside and we will not be able to accept a return or exchange if this is the case). Please do not rely on an "out on the trails" test to see if you like the size of your shoe or feel for your shoe or vest etc. Please do this in store or at home. We cannot accept an exchange or return on an item that has been tested. Some brands do accept returns on worn items and we suggest shopping with these large companies if you are wanting to return items after they have been worn.
* Undergarments may not be returned for hygiene reasons.
* Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds may be granted: (if applicable)
* Book with obvious signs of use
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or exchange.
If you are approved, then your refund will be processed, and you will be required to advise us of your account details as we do not store any credit account details, within a certain amount of days.
Should you elect to receive a refund on a return, a fee of AU $19.95 to cover our costs of original and return shipping, bank fees, and re-shelving the item applies. This will be deducted from the refund provided.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@bkt-trail.com.au.
Sale items
Only regular priced items may be refunded or exchanged, unfortunately sale items CANNOT BE RETURNED OR EXCHANGED and the sale is final. Clearance items CANNOT BE RETURNED OR EXCHANGED, please do not ask.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@bkt-trail.com.au and send your item to: BKT-Trail 552 Greenhill Road, Hazelwood Park, SA, 5066, Australia.
It is not ok to take your items for a run or a hike outside and then change your mind and ask us for a refund or exchange. This makes us really sad when we get asked to change worn items.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and s/he will find out about your return.
Shoes
We are only able to return your shoes if they are in the same condition as when they were purchased. If you purchased your shoes in store you are provided with time to be fitted in shoes and will have the opportunity to run in shoes inside of the store. If you purchase shoes from BKT-Trail, take the shoes for a run and decide that you would like a different shoe, you are unfortunately unable to return your shoes as they have been worn and no longer in the condition that you purchased them in. If you have purchased shoes you are able to take them home and wear them on a surface inside that does not mark the shoes and if they are in the same condition as when purchased and have not been marked at all and have the tags and box intact we are able to return the shoes within the requisite time periods. Refunds will attract an administration fee.
It is not ok to take your shoes for a run outside and then change your mind and ask us for a refund or exchange. This makes us really sad when we get asked to change worn shoes.
Shipping
To return your product, you should mail your product to: BKT-Trail 552 Greenhill Road, Hazelwood Park, SA, 5066, Australia.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you are seeking a refund the original shipping costs may be deducted from your refund amount.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.